Shipping & Returns

 

 Shipments

- Free Standard Shipping on all orders over £100!

- FRESHA LONDON offers both domestic and international delivery options.

- Countries outside UK & European Union (until 1st January 2021)  are subject to import taxes.

- Orders usually take 2-5 business days for processing and orders places on Saturday,   Sunday and on Bank Holidays will be processed on the following business day. We are unable to ship to P.O. Box addresses. 

International Shipments

- Orders being shipped to addresses outside the UK & EU may be subject to import duties, and taxes which are levied once a shipment reaches your country. Additional charges are the responsibility of the customer.

- When ordering from www.freshalondon.com, you are considered the importer of record and must comply with all laws and regulations of the country of which you are receiving the goods.
We cannot predict the duties/taxes that will be applied to your package, so please contact your local customs agent before ordering.

- Fresha will not be responsible for any item held by the custom entity of any destination out of the UK & EU.

- Returns are accepted however the sender must arrange the shipment on their own cost. 

- Final sale items can not be returned or exchanged.

 

Returns & Refunds

- You have 28 days to return your order, beginning from the day you (or another person assigned by you) received it. This includes a 14 days window of letting us know that you'd like to return plus another 14 days to ship with a total of 28 days. 

- Sale items have 14 days return policy, beginning from the day you(or another person assigned by you) received it. You are only responsible for £2.99, which will be deducted from your refund total. 

- Final sale items are not refundable for outside the UK. 

- All sample sale items are sold as seen and they can not be refunded or exchanged.

- Merchandise must have all tags attached and be returned in
original packaging.

- Unless Merchandise is worn, used and damaged, you can use the
returns form automated by the system once you apply for it at the Returns Centre page. 

- Shipping and Handling charges are not refundable, unless we sent the wrong item or the item sent was defective.

- When we receive your goods processing can take up to 10 working days. When processed you will be informed via email.

Products must be returned complete (i.e. with any accessories or other parts that you receive with the Products) and, where possible, with all original packaging.

- Returns and Exchanges do not apply to countries we do not ship to.

- Merchandise purchased from other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the original retailer.

RETURNS AND EXCHANGES ADDRESS:

FRESHA RETURNS
6 WESTGATE STREET
UNIT 4
E8 3RN
LONDON
UNITED KINGDOM

Undelivered Packages


All undelivered packages will be processed as a credit return and subject to re-stocking fees. Please take this into consideration when selecting your shipping address for an order. You will be subject to new freight charges to reship the merchandise.

Discount codes

- We may offer promotional discount codes from time to time which may apply in respect of any, or certain specified, purchases made though this Website.

- The conditions of use relating to any discount code will be specified at the time of issue.
These relate to all Fresha promotions and discount codes (unless otherwise stated).

- Only one promotion code can be used per order.

- A promotion code can't be used after an order has been placed.

- First time customers are eligible for a 15% Off discount. Please use the code at the checkout. Code is given when you sign up. 

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