FREE SHIPPING ON ORDERS OVER £100 - 15% OFF ON YOUR FIRST ORDER! CODE: HELLOFRIEND
- Free Standard Shipping on all orders over £100!
- FRESHA LONDON offers both domestic and international delivery options.
- Due to having warehouses in the UK, USA and Turkey, we are able to ship goods without import duties charged to you. Countries covering our warehouse locations are subject to this term. Countries outside UK & European Union, USA and Turkey are subject to import taxes.
- Orders usually take 1-2 business days for processing and orders places on Saturday, Sunday and on Bank Holidays will be processed on the following business day. We are unable to ship to P.O. Box addresses.
- Orders being shipped to addresses outside the UK & EU, USA and Turkey may be subject to import duties, and taxes which are levied once a shipment reaches your country. Additional charges are the responsibility of the customer.
- When ordering from www.freshalondon.com, you are considered the importer of record and must comply with all laws and regulations of the country of which you are receiving the goods. We cannot predict the duties/taxes that will be applied to your package, so please contact your local customs agent before ordering.
- Fresha will not be responsible for any item held by the custom entity of any destination out of the UK & EU, USA and Turkey.
Returns & Refunds
- Merchandise must be returned within 30 days.
- Merchandise must have all tags attached and be returned in
- Unless Merchandise is worn, used and damaged, you can use the
returns form given to you in the box.
- Shipping and handling charges are covered by us if sent with our
- Shipping and Handling charges are not refundable, unless we sent the wrong item or the item sent was defective.
- When we receive your goods processing can take up to 10
working days. When processed you will be informed via email.
- Final Sale items can not be returned.
- If you would like to exchange an item for another color or size,
please fill out the Returns/Exchange Authorization Form you received
in your order. If we have the item in stock we will ship out your
exchange as soon as we receive your return.
- Returns and Exchanges do not apply to countries we do not ship to.
- Merchandise purchased from other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the original retailer.
RETURNS AND EXCHANGE ADDRESS:
UNIT 804 GRAPHITE POINT
36 PALMERS ROAD
E2 0FS LONDON UK
All undelivered packages will be processed as a credit return and subject to re-stocking fees. Please take this into consideration when selecting your shipping address for an order. You will be subject to new freight charges to reship the merchandise.
- We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.- The conditions of use relating to any discount code will be specified at the time of issue.
These relate to all Fresha promotions and discount codes (unless otherwise stated).
- Only one promotion code can be used per order.
- A promotion code can't be used after an order has been placed.
- We offer a 15% OFF one time only discount for your first order.